myShift Support

myShift accounts are personal to you — not to your store. You pick your own email and password when you sign up, and you keep the same account even if you change employers.

1. Download myShift, tap Sign up, and create an account with any email you use (a personal Gmail works fine).
2. Ask your store owner for your invitation code — a short 6-digit number they generate in the back office.
3. Enter that code when the app asks, or later from Profile → Add workplace. That links your account to the store.

Your email and the owner's invite code are two separate things. The owner never sees or picks your email.

myShift uses the email and password you set up when you created the account — not something the store owner picks for you. Double-check the email you typed (case doesn't matter on the address; it does on the password).

If your password isn't working, tap Forgot password on the sign-in screen to send a reset link. If the reset email doesn't arrive within a few minutes, check your spam folder.

If you never created a myShift account and just have an invite code from your owner, tap Sign up first — the code doesn't create an account on its own, it only links an existing account to a store.

Invitation codes are 6 digits and expire — usually within 7 days of when the owner generated them. If the code the owner gave you doesn't work:

1. Ask the owner to generate a fresh code.
2. Make sure you're typing digits only — no dashes, letters, or spaces.
3. Check that you're signed in with your own myShift account first. Codes attach to an existing account, they don't create one.

Three things fix this most of the time:

1. Make sure you're inside your store's geofence — some stores have a tight boundary and standing outside the front door can be just far enough to miss it.
2. Verify GPS / Location Services is on for myShift. On iOS, check Settings → Privacy & Security → Location Services → myShift. On Android, check Settings → Location → App permissions → myShift.
3. Fully close and reopen the app. If it still won't clock you in, restart your phone.

If none of that works, ask your manager to clock you in manually from the back office and then email us so we can investigate.

Your myShift account travels with you — no need to make a new one. Ask your new store owner for a fresh invitation code, then in myShift go to Profile → Add workplace and enter it. The new store is added alongside any others you're still linked to.

You can delete your account from inside the app at Profile → Danger zone → Delete account. If you can't sign in, use our web form at /myshift/delete-account.